![]() * Scroll down to "Still need help? Complete the form to select your contact options" * Open link: * Enter Product number or select to auto detect HP Support can be reached by clicking on the following link: If the issue still persists, I would suggest you contact our phone support. Step 3: Recovering the notebook BIOS using a key press combination Step 2: Connecting an external monitor to test the display Let's try the troubleshooting steps mentioned in the article:Ĭomputer Starts but Screen Remains Blank (Windows 10,Įxperiencing a black screen with a non-blinking cursor when starting the computer after updating Windows Thank you for posting your query, I'll be more than glad to help you outĪs I understand, your notebook screen remains blank.ĭon't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:ĭo you get a blinking light on the caps lock key? This is a great place to get support, find answers and tips, If someone has any solution I haven't thought of yet or has experienced the same problem PLEASE HELP!!! I can't afford to take this in a get it fixed by someone, and I don't know if/when it will start working again. I'm a junior college student so my laptop is a very crucial tool for getting my studies done. It's been roughly 43 hours since it stopped working. I HAVEN'T tried unscrewing the back because I don't own a star headed screwdriver small enough to get the screws out. I've left it on and plugged in for hours. I've plugged into an HDMI and the TV doesn't register the screen. I've held down the power button for like 15 seconds many times. The fans inside the laptop are even working too! When I leave it on and plugged in, it starts to heat up. The key that controls the keyboard LEDs lit up AND my charger light IS working (orange when charging, white when fully charged) but the screen just won't turn on. I pushed the power button, and it lit up. When I tried to turn it back on nothing happened. It was frozen, freaking out so I had no choice but to turn off my laptop (by holding down the power button (note: I've done this several times and it was never problematic)). ![]() I picked it back up, put it on my lap and moved my mouse and suddenly the screen starting glitching (funky lines and colors moving all across the screen really going bonkers). Here's my situation: I was on my laptop the other night and I set it down for a minute. Business PCs, Workstations and Point of Sale Systemsīefore I start I have to say this has happened ONE other time before and it took a few days to work again.Printer Wireless, Networking & Internet.DesignJet, Large Format Printers & Digital Press.Printing Errors or Lights & Stuck Print Jobs.Notebook Hardware and Upgrade Questions.
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